Newsletter: June 2024 Issue

UHIN June 2024 Newsletter

JUNE 2024

As the mercury soars this summer, we’re turning our attention to the burning issues in Health Information Technology (HIT). We’re delving into the latest developments in Fast Healthcare Interoperability Resources (FHIR), the blazing necessity of cybersecurity, updates on the Change Healthcare breach, and upcoming events and webinars.

Follow us on LinkedIn for weekly posts and updates!


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HL7® FHIR® (Fast Healthcare Interoperability Resources) represents a paradigm shift in healthcare data exchange. In our most recent blog post, Ryan McLelland (Chief Technology Officer at UHIN) provides a thought-provoking look at the benefits of FHIR, the myths around it, and a strategic approach to implementing this powerful catalyst for innovation in healthcare. 


Maintaining a strong security posture is critical for protecting personal health information (PHI) and other data. Good practices include establishing interoperability, resiliency and redundancy across your network. As ransomware attacks continue to climb in the US, you need to cover your network to make sure you don’t get burned.

We continue to monitor and share updates about the Change Healthcare (CHC) breach on our News & Updates page. You can also sign up to receive Status updates via email, Slack, text, and other preferred methods whenever UHIN creates, updates or resolves an incident, including information about the CHC breach.


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We recently shared an update on our ongoing efforts to minimize disruption caused by the cybersecurity event at Change Healthcare (CHC), with a specific focus on Electronic Remittance Advice (ERA) delivery (835 files). 


Events

July is National Minority Mental Health Awareness Month. We’ll share info, inspiration, and resources for mental health on our social media.

We will be closed for Independence Day on Thursday, July 4, 2024.

Upcoming Conferences:​​​​​​September 13: Utah Medical Association (UMA) annual House of Delegates in Midvale, UT

October 15-17: Civitas Annual Conference in Detroit, MI


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In July, we’re starting our virtual Payer Panel series where you can ask questions and get answers from health plan representatives.

Later this year, we’ll host training sessions on the new CHIE platform, specifically for portal users.


We continue to support Providers affected by the CHC breach by working with payers to expedite Provider enrollment. Once enrolled, Providers can use our solutions to create and send professional and institutional claims via SFTP, file tool or online hand-entry, check claims status, manage denials and rejections, and search, view, and download payment information. Click below to learn more and get your claims flowing again!



Update on UHIN’s Response to the Change Healthcare Cybersecurity Event: Progress on ERA Delivery and Continued Collaboration

Dear Valued Customers,

This message serves as an update on our ongoing efforts to minimize disruption caused by the cybersecurity event at Change Healthcare (CHC), with a specific focus on Electronic Remittance Advice (ERA) delivery (835 files). We appreciate your continued patience and understanding as we work to resolve these challenges. Please click here for more information on expediting enrollment with UHIN and FAQs regarding the CHC cybersecurity event.

Collaborative Efforts to Restore ERA Delivery:

UHIN is actively working to restore consistent ERA delivery for our broader provider community. Our internal teams, including enrollment specialists, application support staff, business analysts, and software engineers, are collaborating closely with their counterparts at our clearinghouse partners. This combined effort is focused on facilitating the smooth and efficient transmission of 835 files.

Acknowledging Provider Challenges:

We understand the difficulties this outage has caused for providers who rely on timely ERAs for accurate payment reconciliation. We are committed to making significant progress in opening these critical channels for a wider range of providers.

Positive Developments and Upcoming Information:

We have made significant strides in restoring ERA delivery functionality. We will provide more detailed information and a clearer timeline for full restoration once we complete the next round of testing currently underway.

Continued Commitment and Support:

UHIN remains dedicated to resolving outstanding issues and ensuring a smooth claims processing experience for all our customers. We will continue to provide regular updates and are here to assist you. Please do not hesitate to reach out to our customer support team if you have any questions or require further assistance.

Thank you for your continued partnership.

Sincerely,

The UHIN Team