Update on UHIN’s Response to the Change Healthcare Cybersecurity Event: Progress on ERA Delivery and Continued Collaboration

Dear Valued Customers,

This message serves as an update on our ongoing efforts to minimize disruption caused by the cybersecurity event at Change Healthcare (CHC), with a specific focus on Electronic Remittance Advice (ERA) delivery (835 files). We appreciate your continued patience and understanding as we work to resolve these challenges. Please click here for more information on expediting enrollment with UHIN and FAQs regarding the CHC cybersecurity event.

Collaborative Efforts to Restore ERA Delivery:

UHIN is actively working to restore consistent ERA delivery for our broader provider community. Our internal teams, including enrollment specialists, application support staff, business analysts, and software engineers, are collaborating closely with their counterparts at our clearinghouse partners. This combined effort is focused on facilitating the smooth and efficient transmission of 835 files.

Acknowledging Provider Challenges:

We understand the difficulties this outage has caused for providers who rely on timely ERAs for accurate payment reconciliation. We are committed to making significant progress in opening these critical channels for a wider range of providers.

Positive Developments and Upcoming Information:

We have made significant strides in restoring ERA delivery functionality. We will provide more detailed information and a clearer timeline for full restoration once we complete the next round of testing currently underway.

Continued Commitment and Support:

UHIN remains dedicated to resolving outstanding issues and ensuring a smooth claims processing experience for all our customers. We will continue to provide regular updates and are here to assist you. Please do not hesitate to reach out to our customer support team if you have any questions or require further assistance.

Thank you for your continued partnership.


The UHIN Team