We are pleased to provide a positive update on our ongoing efforts to restore full functionality following the cybersecurity event at Change Healthcare (CHC).
Expanded Payer Network Coverage:
UHIN has successfully established connections to all known payers that UHIN providers currently submit claims to. This significant achievement ensures that a wide range of payers are now accessible through our network.
Increased ERA Submissions:
We are delighted to report that we have begun receiving a growing number of Electronic Remittance Advice (ERA) reports (835s) through our new partner network. This indicates that our efforts to re-establish these critical connections are yielding positive results.
Streamlining Enrollment Processes:
We understand that there was initial uncertainty regarding the enrollment process moving forward. UHIN is actively working with our new partners to implement efficient bulk enrollment procedures wherever possible. This will simplify the process for providers and expedite the restoration of full functionality.
Identifying Re-enrollment Requirements:
We have become aware that certain payers may require providers to re-enroll on their systems. We are working with our partners to create a comprehensive list of payers in this category. Once we have that list we will communicate out via the UHIN Status Page an update with instructions on how to re-enroll with those payers. If there are any questions regarding enrollment they can be sent directly to our enrollment team at enrollment@uhin.org.
Prioritizing High-Volume Payer Re-enrollment:
For high-volume payers that necessitate re-enrollment, UHIN is committed to working closely with our partners to streamline this process and minimize any inconvenience for providers. We will explore options to make the re-enrollment process as efficient and straightforward as possible.
Continued Progress and Support:
UHIN remains dedicated to ensuring a seamless claims processing experience for all our customers. We are making continual updates to our Payer List and we will continue to provide regular updates on our progress. Our customer service team, as always, is here to assist you with any questions or concerns.
Thank you for your continued partnership.
Get Your Claims Flowing
For providers, you need to get your claims flowing again. We are working with payers to expedite your enrollment with them. You can then create and send professional and institutional claims, submit via SFTP, file tool or online hand-entry, check claims status, manage denials and rejections, and search, view, and download payment information. Sign up to fast-track your enrollment with many payers today, and manage your claims and revenue with confidence.
