Privacy Policy

Privacy and Security Statement for UHIN Products

Your Privacy is important to Us

UHIN, a not-for-profit organization, operates an Administrative (UTRANSEND) and a Clinical (cHIE) health information exchange service. Access to your data in both systems is allowed under the federal HIPAA regulation and state law within strict regulations. Our commitment to you is that these exchanges are done in a secure and private manner governed by state and federal regulations. UHIN is required by law to:

• Keep your health information secure.
• Notify you if we determine that your health information was improperly disclosed.

The UTRANSEND system allows your providers and health insurance company to exchange medical administrative data. These exchanges include claims, bills, payment information, coverage for care and other claim payment related information.

The cHIE allows your healthcare providers, hospitals, payers and public health entities to exchange clinical healthcare information about you. These exchanges include lab results, prescription information and other clinical information to improve your treatment and to facilitate providing health care to you and obtain payment.

Only a person who has a legal right to your information can access it from UHIN. For example, if one of your doctors participates in the cHIE, he or she can access your health information from your other doctors who also participate in the cHIE to improve the safety and quality of your treatment. If your doctor bills your insurance company he or she may send those bills (claims) through UTRANSEND to your insurance company.

If you would like a list of by whom and when your records were accessed through UHIN’s services, you may contact your provider, hospital or payer who has a treatment or payment relationship with you (that is, your doctor, hospital or health insurance company). The provider, hospital or payer can place a request to UHIN on your behalf and UHIN will provide an accounting to your provider who, in turn, can share it with you.

Special security features are used to keep your information secure and protect your records. The cHIE technology has security features, such as audit logs, which keep track of who accessed your records and when. Data encryption is also used to provide an even higher level of security for all data at all times.

The law requires the cHIE to maintain minimum security standards. If a problem does occur, the law also requires that you be notified and that steps be taken to correct the problem.

Contact Us

If you would like further information about your privacy rights or are concerned that your privacy rights have been violated contact UHIN by phone at 801-466-7705 x210 or toll free at 1-877-693-3071, or by email at

Utah Health Information Network, Inc
Privacy Office
1226 East 6600 South
Salt Lake City, Utah 84121

Phone: (801) 466-7705
Toll Free: (877) 693-3071
Version 1, Effective February 2014

Privacy Policy for this Website,

WWW.UHIN.ORG is the main Web site of Utah Health Information Network (“UHIN”). We are very sensitive to the privacy of Internet users who visit this site. Therefore, we endeavor to provide users all information regarding our identity, how we use personal information that is collected, and how to contact us. We also inform users of all potential recipients of the personal information. We do not use any personal information for purposes beyond those stated herein.

Our Identity and How to Contact Us

This site is owned and operated by Utah Health Information Network. Users can contact us by linking to the Contact Us page and following the appropriate communications channels listed therein.

Personal Information: Collection and Use

Personal Data. WWW.UHIN.ORG does not collect information from users. The information collected is used strictly to facilitate website administration and hit counting. We regard this information as confidential and do not use it for any other purpose, sell it to other parties, or disclose it to any third party.

Site Activities: Collection and Use of Other Data

UHIN has contracted with a third-party service provider to help track and analyze usage and volume statistics on this site. The third-party service provider does not collect personal information from site visitors, only general summaries of site activities. This information is used only to improve the site’s quality. This third-party service uses cookies and clear gifs (as explained below), neither of which contain personally identifiable information, to help in tracking and analyzing site usage information.

Cookies and Clear Gifs. In our effort to improve users’ site experience, the site uses cookies and clear gifs to provide pages and features that are most compatible with users’ preferences. A cookie is a small text file that is stored on a browser when a user visits a Web site. A clear gif is a graphic file, rather than a text file, that is similar in function to a cookie. Cookies and clear gifs do not identify the user personally; they simply identify the browser and track the settings, preferences, or features. When a user returns to the site, the user’s browser sends the cookie or clear gif to the Web server and/or the third party’s server.

Internet Protocol (“IP”) Addresses. When users request pages from WWW.UHIN.ORG, our servers may log their IP address in order to improve site administration. This information, along with the other information listed above, can also be used to produce usage statistics to help WWW.UHIN.ORG to better meet the needs of users and determine specific interests.

Protecting Information

WWW.UHIN.ORG is equipped with security measures to protect against the loss, misuse, and unauthorized alteration of the information under our control. We cannot guarantee that the information will not be lost or misused, but we make every effort to ensure that it is secured to avoid such problems.

Foreign Transfer of Data

This site is designed for use by U.S. residents. If you are not a U.S. resident, you can use this site, but you are responsible for making sure that your actions comply with the laws in your area. When you submit information through this Web site, we understand that your action is an affirmative act, indicating informed consent to the processing as well as informed consent to allow the transborder transfer of the data to the U.S. for the purposes outlined above. If you submit any personal information about yourself or others, including information inferring or demonstrating religious beliefs, affiliations, or practices, you alone are responsible for the consequences of making this transfer of personal information.

Third-Party Links

WWW.UHIN.ORG is not responsible for the privacy practices or content of any third-party sites. For your own protection, you should review the policies of similar sites to ensure they meet your personal expectations of privacy.

Future Changes to Privacy Policy

We reserve the right, at our discretion, to change, modify, add, or remove portions of the Privacy Policy at any time. As we do not typically use personal information except as provided for above, we are not in a position to notify each user of material changes in our Privacy Policy. We encourage you to check the Privacy Policy to remain informed of any changes.

Effective Date

This version of the Privacy Policy became effective on the 17th day of October, 2008.