How UHIN is Taking Action Following the Change Cyberattack

UHIN is dedicated to maintaining interoperability for all payers, providers and partners. When an event as large as the Change Healthcare cyberattack impacts our community, we know we need to serve as a bridge to stable ground.

In response to the incident, UHIN immediately disconnected from Change Healthcare’s platform to prevent potential harm. We also conducted a detailed review of our internal systems, confirming no impact on our network. UHIN continues to communicate with Change Healthcare and United Health Group to receive the latest updates and guidance.

UHIN is currently retaining any claims submitted after February 21, 2024, that are intended to be delivered to Change. These retained claims will be processed through our system and sent to Change once it is safe to re-establish those connections. The restoration timeline is being updated by UnitedHealth Group here.

Do you have more questions about the Change Healthcare cyberattack?
Visit the FAQ section of our Clearinghouse for Providers page here.

For providers, you need to get your claims flowing again. We are working with payers to expedite your enrollment with them. You can then create and send professional and institutional claims, submit via SFTP, file tool or online hand-entry, check claims status, manage denials and rejections, and search, view, and download payment information. Most electronic health records systems have configuration capabilities to securely connect with UHIN’s systems. Sign up to fast-track your enrollment with many payers today, and manage your claims and revenue with assurance.

For health plans, you can receive claims from your providers through a direct connection to UHIN. We support enrollment for your providers, just as we’re currently supporting fast-track enrollment for the payer list below. Empower your provider network by elevating your collaboration efforts, securely sharing information and data, and providing better affordable care for your members.